Pathfinders IT has the technology support that is backed by the dependable customer service you rely on.  We’ve developed our help desk services to help you achieve your ongoing business goals.

Our help desk services are tailored to the specific needs of your business.  You can enjoy the benefits of our progressive help desk services without working about challenging technology maintenance.  Our team of technology professionals can carry the burden of IT and relieve the stress for your business.

Pathfinders IT offers outsourced help desk services centered on customer service.  Our cornerstone philosophy of our help desk services is the user experience.  Our customers have the peace of mind that our knowledgeable support team is the foundation for their customer service experience.  This innovating philosophy personalizes the experience between our support team and customers.

 


Scenarios of an
outsourced help desk
  • Printer or copier support
  • Users need remote training on systems
  • One or multiple applications need support
  • Internal IT department needs assistance with their own help desk issues
Our simple, yet effective
help desk process
  1. We discuss the issue with our customers and record the problem effectively.
  2. After documenting the problem, we work right away to provide a solution.
  3. If a solution cannot be developed initially, the support team collaborates together to develop a solution.
  4. Once a solution is developed, we then implement it and test the solution effectively.
  5. We then document the solution as part of our knowledge database.
  6. Finally, we follow up with our customers to make sure our solution works.
The value of our
outsourced help desk
  • Customized reports
  • Knowledgeable support team
  • Personalized user experience
  • Knowledge gathering & training
  • Solution development & documentation
  • Willingness to work with & manage multiple vendors
  • Ability to adapt & support a wide range of environments

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Questions?

Speak to a Customer Specialist

484-268-1000Contact Us

About Us

Pathfinders IT is the Managed Services arm of Pathfinders, Inc., a company that has been helping local businesses and corporations with business consulting since 1997.

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